Refund policy
At ShopRedbird, we strive to ensure you love every piece you order. If for any reason you’re not satisfied, we’re here to help.
Returns Policy
- Items may be returned or exchanged within 14 days of delivery for a full refund or store credit.
- To qualify for a return, items must be:
- Unworn, unwashed, and in original condition.
- Accompanied by the original receipt or proof of purchase.
Non-Returnable Items
- Custom Orders: Due to the personalized nature of custom orders, these items cannot be returned or refunded unless the order arrives damaged or incorrect.
- Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.
How to Initiate a Return
- Contact us at Hello@Shop-Redbird.com with your order number and the reason for the return.
- We’ll provide you with return instructions and a return shipping address.
- Once we receive the returned item, we’ll process your refund or exchange within 5-7 business days.
Refunds
- Refunds will be issued to the original payment method.
- Please note that shipping fees are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll make it right by offering a replacement or refund.
If you have any questions about our return policy, don’t hesitate to reach out to us at Hello@Shop-Redbird.com. We’re happy to help!